Minggu, 30 November 2014

Quality Of Management Employees

Quality is not an extra job, but quality practitioners make it an extra job. Functions are performed based on processes in the organisation. If an employee follows the processes then chances are quality should be achieved at the end of the day. E.g. if an HR practitioner follows the recruitment process, then there is no extra work on this. The practitioner's role is to identify gaps in the process and apply continous improvement mechanisms.

       I may have missed something in this thread, but in order for employees to understand that it is not extra work or accept that it truly is value added, they have to have "skin in the game".
Top management and mid level management can talk the talk when it comes to quality/safety first, but until they help facilitate the changes it is merely lip service.
 

      Engage the employees to find or suggest new ways to allow for the checks to become easier to perform. The customer and quality ultimately set the specifications but if there are secondary checks and specificaitons that could be changed from tedious measurement to a "Go/No Go" check. This would allow for them to have ownership of it. In our facility there are a number of checks that used to be numeric measurements and it did add time to their work and was viewed as "extra", through a review of returns from customers and internal issues it was found that we could use a template installed right at the end of the line that allowed for the employee to see whether or not the product was good. There is a great deal of knowledge on shop floor that can be tapped and those internal leaders are just waiting for chance to contribute.