Quality is not an
extra job, but quality practitioners make it an extra job. Functions are
performed based on processes in the organisation. If an employee
follows the processes then chances are quality should be achieved at the
end of the day. E.g. if an HR practitioner follows the recruitment
process, then there is no extra work on this. The practitioner's role is
to identify gaps in the process and apply continous improvement
mechanisms.
I may have missed something in this thread, but
in order for employees to understand that it is not extra work or accept
that it truly is value added, they have to have "skin in the game".
Top management and mid level management can talk the talk when it comes
to quality/safety first, but until they help facilitate the changes it
is merely lip service.
Engage the employees to find or suggest new ways to allow for the checks
to become easier to perform. The customer and quality ultimately set
the specifications but if there are secondary checks and specificaitons
that could be changed from tedious measurement to a "Go/No Go" check.
This would allow for them to have ownership of it. In our facility
there are a number of checks that used to be numeric measurements and it
did add time to their work and was viewed as "extra", through a review
of returns from customers and internal issues it was found that we could
use a template installed right at the end of the line that allowed for
the employee to see whether or not the product was good. There is a
great deal of knowledge on shop floor that can be tapped and those
internal leaders are just waiting for chance to contribute.